This policy applies to all KoolCab users, including Riders and Drivers (including Driver applicants), and to all KoolCab platforms and services, including our apps, websites, features, and other services (collectively, the “KoolCab Platform”). Please remember that your use of the KoolCab Platform is also subject to our Terms of Service.
The Information We Collect
When you use the KoolCab Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with KoolCab, we collect the information you provide us, such as your name, email address, phone number, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information.
If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
SOS Contact Information We will collect the contact list permission to list the contacts while adding the sos contacts for user & driver app
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the KoolCab Platform
Location Information. Great rides start with an easy and accurate pickup. The KoolCab Platform collects location information (including GPS and WiFi data) differently depending on your KoolCab app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
Riders: We collect your device’s precise location when you open and use the KoolCab app, including while the app is running in the background from the time you request a ride until it ends. KoolCab also tracks the precise location of scooters and e-bikes at all times.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information. We collect information about your use of the KoolCab Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the KoolCab Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the KoolCab Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the KoolCab Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant KoolCab access to your contact lists and direct KoolCab to access your contact list, for example to help you refer friends to KoolCab. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the KoolCab Platform and interact with KoolCab advertisements, to make your KoolCab experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the KoolCab Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on
C. Information We Collect from Third Parties
At KoolCab, we work with third-party services to provide you with a safe and reliable ride-sharing experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We collect the following information about you from these third-party services:
Information to make the KoolCab Platform safer, such as background check information for drivers.
Information about your participation in third-party programs that provide insurance coverage and financial instruments, including payment, transaction, and fraud detection information.
Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your KoolCab account.
Information about you provided by specific services, such as demographic and market segment information.
If you use KoolCab through your employer or another organization that participates in one of our enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Sometimes, another business or entity may order you a KoolCab ride using our Concierge service. If so, they will provide us with your contact information and the pickup and drop-off location of your ride.
If someone refers you to KoolCab, we will collect information about you from that referral, including your name and contact information.
Other users, as well as public or third-party sources such as law enforcement, insurers, media, or pedestrians, may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
At KoolCab, we take your privacy seriously and use your personal information only for the following purposes:
Providing the KoolCab Platform;
Maintaining the security and safety of the KoolCab Platform and its users;
Building and maintaining the KoolCab community;
Providing customer support;
Improving the KoolCab Platform; and
Responding to legal proceedings and obligations.
To provide you with an intuitive, useful, efficient, and worthwhile experience on our platform, we use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Calculate prices and process payments;
Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.
To maintain the security and safety of the KoolCab Platform and its users, we use your personal information to:
Authenticate users;
Verify that Drivers and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the KoolCab Platform.
"Building and Maintaining the KoolCab Community. At KoolCab, we strive to be a positive part of the community. We use your personal information in the following ways:
Communication: We communicate with you about events, promotions, elections, and campaigns.
Personalization: We personalize content, experiences, communications, and advertising to promote and grow the KoolCab platform.
Donations: We help facilitate donations you choose to make through the KoolCab Platform.
Providing Customer Support: We are dedicated to providing the best experience possible, which includes supporting you when you need it. To achieve this, we use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding the KoolCab Platform.
Provide you with support or respond to you.
Improving the KoolCab Platform: We are constantly working to improve your experience and provide you with new and helpful features. To achieve this, we use your personal information to:
Perform research, testing, and analysis.
Develop new products, features, partnerships, and services.
Prevent, find, and resolve software or hardware bugs and issues.
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements: In certain circumstances, the law, government entities, or other regulatory bodies may impose demands and obligations on us with respect to the services we provide. In such a situation, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
At KoolCab, we do not sell your personal information. However, to make the KoolCab Platform work, we may need to share your personal information with other users, third parties, and service providers. The following section explains when and why we share your information.
Sharing Between KoolCab Users
Riders and Drivers:
When you request a ride, we share your pickup location, name, profile photo, rating, rider statistics (like approximate number of rides and years as a rider), and information you include in your rider profile (like preferred pronouns) with the driver. During the ride, we share your destination and any additional stops you input into the KoolCab app with the driver. Once the ride is finished, we share your rating and feedback with the driver (without your identity associated with it, although a driver may be able to identify you from the feedback).
When a driver accepts your ride request, we share their name, profile photo, preferred pronouns, rating, real-time location, and vehicle make, model, color, and license plate, as well as other information in their KoolCab profile (like country flag and why they drive) and driver statistics (like approximate number of rides and years as a driver) with you.
Shared Ride Riders:
When you use a KoolCab shared ride, we share each rider's name and profile picture to ensure safety. You may also see each other's pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others:
If someone else requests or pays for your ride (using a code or coupon, a subsidized program like transit or government, a corporate credit card linked to another account, or any other means), we may share some or all of your ride details with that party, including the date, time, charge, rating given, region of trip, and pick-up and drop-off location.
Referral Programs:
If you refer someone to the KoolCab Platform, we will let them know that you generated the referral. If someone else referred you, we may share information about your use of the KoolCab Platform with that user. For example, a referral
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you're a Rider or a Driver, KoolCab may share the following categories of your personal information for business purposes to provide you with a variety of KoolCab's features and services:
Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver's license information, vehicle information, and car insurance information;
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
Location data.
We disclose those categories of personal information to service providers to fulfill the following business purposes:
Maintaining and servicing your KoolCab account;
Processing or fulfilling rides;
Providing you customer service;
Processing Rider transactions;
Processing Driver applications and payments;
Verifying the identity of users;
Detecting and preventing fraud;
Processing insurance claims;
Providing Driver loyalty and promotional programs;
Providing marketing and advertising services to KoolCab;
Providing financing;
Providing requested emergency services;
Providing analytics services to KoolCab; and
Undertaking internal research to develop the KoolCab Platform.
KoolCab may share your personal information in the following circumstances:
A. For Legal Reasons and to Protect the KoolCab Platform
Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
B. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
C. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store and Protect Your Information:
We retain your information for as long as necessary to provide you and our other users the KoolCab Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the "Deleting Your Account" section below. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights and Choices Regarding Your Data:
KoolCab provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Email Subscriptions: You can unsubscribe from commercial or promotional emails by clicking unsubscribe in those messages. However, you will continue to receive transactional and relational emails about your use of the Koolcab platform.
Text Messages: You can choose not to receive commercial or promotional text messages. You can also opt out of receiving all text messages (including transactional or relational messages), but this may affect your use of the Koolcab platform. Drivers can stop receiving driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
Push Notifications: You can opt out of receiving push notifications by adjusting your device settings. However, opting out of push notifications may affect your use of the Koolcab platform, such as receiving a notification that your ride has arrived.
Profile Information: You can review and edit certain account information that you have added to your profile by logging in to your account settings and profile.
Location Information: You can prevent your device from sharing location information by adjusting your device's system settings. However, doing so may affect Koolcab's ability to provide you with our full range of features and services.
Cookie Tracking: You can modify your cookie settings on your browser. However, if you delete or choose not to accept our cookies, you may miss out on certain features of the Koolcab platform.
Do Not Track: Koolcab does not currently support Do Not Track requests.
Deleting Your Account: If you wish to delete your Koolcab account, please visit our privacy homepage. However, in some cases, we may be unable to delete your account due to issues related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations.
Right to Know: You have the right to know and see what data we have collected about you, including the categories of personal information we have collected, the sources from which we have collected your personal information, the purpose for collecting your personal information, the third parties with whom we have shared your personal information, and the specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). However, there are exceptions, such as when the information is necessary for us or a third party to complete a transaction, provide you with a good or service, perform a contract, protect your security and prosecute those responsible for breaching it, fix our system in the case of a bug, protect the free speech rights of you or other users, engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, comply with a legal obligation, or make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights: You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Website: You may visit our privacy homepage to authenticate and exercise rights via the koolcab website.
Email webform: You may write to us to exercise rights. To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request. Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Children’s Data
Koolcab is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.
Links to Third-Party Websites
The Koolcab Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time as the Koolcab Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Koolcab Platform or by some other method of communication like email. When you use Koolcab, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.